AI Training for Care and Healthcare

Artificial intelligence is making its way into care as well. AI helps with drafting care reports and text modules in documentation, supports shift and route planning, and is used for communication with relatives. As soon as such AI tools are in use, a legal obligation applies.

Since 2 February 2025, Article 4 of the EU AI Act (Regulation (EU) 2024/1689) has applied. In the version applicable since 27 July 2026, it requires providers and deployers of AI systems to take measures that support the AI literacy of their staff. This applies to large hospitals just as much as to small outpatient care services, as soon as AI tools such as ChatGPT or Copilot are used. The knowledge, experience and training of employees as well as the use of the AI must be taken into account. A specific level of competence does not have to be guaranteed for any individual.

In healthcare, data sensitivity is particularly high: health and patient data are among the most strongly protected personal data. If names, diagnoses or care details are entered carelessly into a free AI tool, a serious data protection risk arises. Good AI training creates binding guardrails for everyday work.

Our course is designed to be understandable without any technical background — suitable for all roles, from qualified care staff to administration. In five chapters, your team learns:

• Understanding AI basics: How AI assistants work and why they can produce plausible-sounding but false statements.
• Critically checking AI results: AI can invent medical or care-related information. Your team learns to question every factual statement and never to adopt it unchecked. Professional responsibility for the documentation always remains with the human.
• Protecting health data: Why patient names, diagnoses and care data do not belong in free AI tools, what a data processing agreement means and how AI is used in compliance with data protection.
• Putting the EU AI Act in context: The risk classes, the literacy obligation under Article 4 and the relevant deadlines — clear and practical.
• Using AI sensibly: How documentation, reports and organisational tasks can be made easier with AI without neglecting due care.

This gives your team confidence in handling AI — and you meet your legal literacy obligation in a structured and documented way.

The course is an interactive online course with a final test and a certificate of participation, which everyone completes at their own pace — ideal for shift work. The course includes 46 learning cards with diagrams and audio narration as well as 18 exam questions based on realistic situations. Each of the five chapters must be passed with at least 70 percent, and progress is saved automatically. This way, a care worker can also complete the course in several short sessions between shifts, without a seminar day disrupting the duty roster.

After completion, each employee receives a PDF certificate with a QR code for online verification, valid for one year. To be fair: a certificate is not legally required — the European Commission emphasises that organisations can also document their training internally. Our certificate is exactly this practical proof of documentation, which the facility's management can easily administer. With the team management you keep track of who has already been trained. The content is available in 8 languages — helpful for international care teams.

The prices are deliberately kept low: individuals pay €19.90, teams of 2 or more €14.90 per person, and from 20 people only €9.90 per person, each as a one-time payment with a proper invoice, plus VAT. Chapter 1 is free — see for yourself before you invite your team.