AI Training for Municipalities and Public Administration

Artificial intelligence is increasingly used in public administration as well: to answer citizen inquiries, to draft notices and correspondence, for council meeting documents and minutes, or for chatbots in citizen services. As soon as such tools are in use, a legal obligation applies.

Since 2 February 2025, Article 4 of the EU AI Act (Regulation (EU) 2024/1689) has applied. In the version applicable since 27 July 2026, it requires providers and deployers of AI systems to take measures that support the AI literacy of their staff. This applies to the large city administration just as much as to the small office, as soon as AI tools such as ChatGPT or Copilot are used. The knowledge, experience and training of employees as well as the use of the AI must be taken into account. A specific level of competence does not have to be guaranteed for any individual. Since 2 August 2026, the EU AI Act has applied generally.

In administration, data sensitivity is particularly high: citizen data is personal data, and the administration is bound to confidentiality. If such data is entered carelessly into a free AI tool, a serious data protection risk arises. Good AI training creates clear, binding rules for everyday administrative work.

Our course translates the requirements of the EU AI Act into everyday administrative work and is understandable without technical prior knowledge. In five chapters, your team learns:

• Understanding AI basics: How AI assistants work and why they can produce statements that sound plausible but are false.
• Critically checking AI results: How to recognize when the AI invents legal bases, deadlines or figures — and why official texts and notices are always carefully cross-checked before they reach the citizen.
• Protecting citizen data: Which personal data does not belong in free AI tools, what a data processing agreement means, and how AI is used in compliance with data protection.
• Placing the EU AI Act in context: The risk classes, the literacy obligation under Article 4 and the relevant deadlines — clear and practical.
• Using AI productively: How correspondence, council papers and research can be made easier with AI without violating due care and transparency requirements.

This way your team gains confidence in using AI — and you meet your legal literacy obligation in a structured and documented manner.

The course is an interactive online course with a final test and a certificate of participation, which each employee completes at their own pace. The course consists of 46 learning cards with diagrams and audio narration as well as 18 exam questions based on realistic situations. Each of the five chapters must be passed with at least 70 percent, and progress is saved automatically. This way the course fits flexibly into daily operations — without a fixed seminar date and without coordinating absences.

After completion, each employee receives a PDF certificate with a QR code for online verification, valid for one year. To be fair: a certificate is not legally required — the EU Commission expressly clarifies that organizations can also document their training internally. Our certificate is exactly that practical, easily manageable proof of documentation. Through the team management, the head of the office keeps track of who has already been trained. The content is available in 8 languages.

The prices are calculated so that they are affordable even for small administrations: individuals pay €19.90, teams of 2 or more €14.90 per person, and from 20 people only €9.90 per person, each as a one-time payment plus VAT. You receive a proper invoice with the VAT ID shown. Chapter 1 is free and accessible without an account — try the course before you invite your team.